Spartan HR & Admin Solutions provides professional services including but not limited to:

• Human Resource & Recruitment Solutions
• Work Pass & Immigration Support
• Payroll & Accounting Services
• Business Administration & Back-Office Support
• Business Setup & Corporate Services
• Project Management Support
• Compliance & Corporate Support
• Digital Business Solutions
• Business Growth & Advisory
• Documentation & Administrative Support

Most of our services involve consultation, documentation, application processing, customized work, project execution, and professional advisory services. Therefore, refunds are subject to the conditions outlined in this policy.

Clients may request cancellation of a service by submitting a written request via email or WhatsApp.

Cancellation requests will be reviewed based on:

• The stage of the project.
• The work already completed.
• Resources allocated.
• Third-party costs already incurred.

Submission of a cancellation request does not automatically guarantee approval or a refund.

At Spartan HR & Admin Solutions, every project and service engagement is managed professionally and in accordance with the agreed scope of work.

Refund requests may be considered only under the following circumstances:

• The cancellation request is received before any work has commenced.
• A duplicate payment has been made.
• Payment has been received due to an administrative or billing error.
• Spartan HR & Admin Solutions is unable to commence the agreed service due to reasons solely attributable to our organization.

Approved refunds will be processed only after internal review and management approval.

Refunds will not be provided under the following circumstances:

• Administrative work has already commenced.
• Documentation has been prepared or processed.
• Government or employer applications have been submitted.
• Consultation services have been provided.
• Recruitment activities have commenced.
• Candidate sourcing or screening has started.
• Payroll processing has begun.
• Business administration services have commenced.
• Project work has started.
• Digital Business Solutions have commenced.
• Website development has started.
• Logo design has been presented.
• Company Profile design has been delivered.
• Graphic designs have been approved.
• Social media creatives have been delivered.
• Domain registration or hosting has been purchased.
• Third-party payments have already been made.

For Website Development, Logo Design, Company Profile Design, Branding, Social Media Design, Digital Marketing, Mobile Applications, E-Commerce Development, and other customized digital services:

• No refund will be granted once the project has commenced.
• No refund will be issued after the design concept has been approved.
• No refund will be issued if delays are caused by the client's failure to provide content, approvals, images, logos, or other required information.
• No refund will be issued once the website has been published, delivered, or uploaded to the client's server or hosting environment.

Domain registration, web hosting, SSL certificates, business email setup, and third-party software subscriptions are strictly non-refundable.

Service fees paid for recruitment support, documentation assistance, and work pass administration are charged for the professional services provided and not for the outcome of any application.

Therefore, no refund shall be provided if:

• A candidate is not selected.
• An employer withdraws the vacancy.
• A Work Pass application is rejected.
• A Visa application is rejected.
• A Permanent Residence (PR) application is rejected.
• Citizenship applications are unsuccessful.
• Government authorities request additional documents or reject an application.

Final decisions are made solely by employers and relevant government authorities.

Clients are responsible for:

• Providing complete and accurate information.
• Submitting genuine documents.
• Responding promptly to communication.
• Providing approvals within the agreed timeline.
• Making payments according to the agreed schedule.

Delays caused by the client shall not constitute grounds for cancellation or refund.

Spartan HR & Admin Solutions reserves the right to suspend or discontinue services if:

• Payments remain outstanding.
• Required documents are not submitted.
• False or misleading information is provided.
• The client breaches the agreed terms and conditions.

Any work completed prior to suspension shall remain chargeable.

Where a refund is approved:

• Refunds will normally be processed within 7–14 business days.
• Refunds will be made using the original payment method wherever possible.
• Bank charges, payment gateway fees, currency conversion charges, and transaction costs may be deducted where applicable.

Spartan HR & Admin Solutions reserves the right to amend this Refund & Cancellation Policy at any time without prior notice.

The latest version will always be available on our website.